Worry about winning, not stickiness
Winning isn’t about stickiness. Over the long term, the web services that win will be the best, winning by virtue of features and ability to please users. Businesses that try to win by trapping users like flies will lose to those that trust their customers to choose the best product, and trust themselves to provide the best product.
Example: disqus comment platform. I am using this on my Hidden Evidence blog, but not on this personal blog. Why? Because I am worried about data portability and the longevity of disqus. (See the first comment on this post testing the disqus system and voicing my concerns).
Comments April 14, 2008